Vendor performance management is one of the most requested — and most under-built — pieces of a mature procurement program. Buyers know they should be tracking supplier performance, but turning that intent into a working program with real stakeholder buy-in, consistent scoring, and a defensible appeal process is another matter.

To help teams close that gap, bids&tenders is hosting a free live webinar featuring Michael Burjaw, a procurement and vendor performance consultant with senior public sector leadership experience, including roles at Sheridan College, the Hamilton-Wentworth District School Board, and the City of Hamilton.

Michael Burjaw Procurement & Vendor Performance Consultant

What the session covers

• Stakeholder engagement & feedback — bringing internal stakeholders on board and turning their feedback into program design.
• Building the evaluation program — guiding principles, evaluation schedules, forms, questions, and workflows.
• Scoring strategies — evaluating vendors fairly and consistently across departments.
• Vendor appeal process — building a process that holds up when a vendor pushes back.
• Communication strategies — setting expectations early and delivering results clearly, including hard ones.
• A live look at the bids&tenders Supplier Performance module — how the platform supports the program end to end.